Reference

Privacy Policy for your Indonesia account

Your batmen138 account keeps wallet records, game-session activity, and support messages under one Privacy Policy, with DANA, OVO, GoPay, and QRIS data handled as payment records.

DANA data handlingOVO wallet recordsGoPay account checksQRIS receipt logsDevice security events
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batmen138 Privacy Policy for your Indonesia account
PRIVACY CONTACTS

Contact paths for privacy requests

A privacy request should reach the right team without making you repeat the same story. Start from the account menu, live chat, or email, and include your username, registered phone number, and the payment rail involved if the question relates to DANA, OVO, GoPay, or QRIS. We answer privacy messages daily from 08:00 to 02:00 WIB and may ask you to confirm a recent account step before we change stored data.

Team online

Live chat privacy queue

Use live chat from 08:00 to 02:00 WIB when you need a quick check on cookies, login alerts, or wallet data. We may ask for your username and last successful DANA, OVO, GoPay, or QRIS reference.

Email data request

Send privacy requests to [email protected] when you need correction, export, or removal of account data. Use your registered phone number, not a public screenshot, so we can match the request without exposing extra details.

Account message center

Open Account, choose Help, then Privacy Request to send a note from the signed-in device. That path attaches your account ID and recent device status, which helps us avoid asking for repeated identity checks.

DATA CARE

Data controls inside your account

We keep privacy controls close to the account actions that create data. When you add a phone number, use QRIS, enter E-Sports Arena, or change a password, the event is logged with…

Account data we collect

We collect your username, phone number, password status, wallet references, login time, and support messages. If you open Super Bingo or Rocket Crash, we store session details needed for account history and security checks.

Payment privacy handling

DANA, OVO, GoPay, and QRIS references are stored as transaction records, not public profile details. We use them to match deposits, resolve failed credits, and confirm withdrawal requests linked to the same account.

Cookies and device logs

Cookies keep your session active and remember language, device type, and sign-in status. You can clear browser cookies, but the next login may require a fresh security check before wallet access appears.

Security alerts

When a new device signs in, we may log IP area, browser, and time. Open Account, then Security, then Devices to check recent access and contact us if a session does not look familiar.

Retention and removal

We keep wallet, account, and support records only for account operation, dispute handling, security, and legal needs. If a record is no longer needed, you can ask us to remove or anonymise it.

Sharing with service partners

We share limited data with payment processors, fraud checks, hosting services, and support tools when they need it to run your account request. We do not let partners reuse your data for unrelated campaigns.

Privacy questions before you join

Before you open an account, you may want to know exactly what happens to your phone number, wallet references, cookies, and game-session records. These answers cover the privacy points we are asked about most often by Indonesia customers using DANA, OVO, GoPay, QRIS, mobile browsers, and the account security menu.

We collect the details needed to create and protect your account, such as username, phone number, password status, device type, login time, and support messages. Wallet references are added when you use DANA, OVO, GoPay, or QRIS.

We keep payment references to match wallet credits, investigate failed deposits, and confirm withdrawal requests. These records are stored with your account history, not shown in the lobby, and are accessed only for support, security, or payment checks.

Yes. Send a request through Account, Help, Privacy Request, or email [email protected]. Include the detail that needs correction, your registered phone number, and a short reason so we can verify the account before updating it.

Cookies remember your signed-in session, language choice, and device state. If you clear them, the lobby may ask you to log in again and complete a security check before wallet or account settings appear.

Game providers may receive limited session data needed to run tables or rooms such as Lightning Roulette, Lucky Twins, or Royal Fishing. We do not send your full wallet history or private support messages to game providers.

We keep support chats long enough to resolve account, payment, privacy, and security questions. If a chat includes DANA, OVO, GoPay, or QRIS details, retention may follow payment-dispute needs and legal requirements.

Email [email protected] or use the Privacy Request path in your account. We will check identity, close any active wallet questions, and remove or anonymise data we no longer need where local law permits.

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